Addressing the characteristics of online catering, such as long supply chains, numerous links, and highly concealed risks, Huai'an adheres to systematic governance, source governance, and comprehensive governance. Focusing on key links, including platform responsibility fulfillment, merchant admission, kitchen process control, and online information disclosure, it has innovatively launched governance measures such as "Open Kitchen" and "Food Safety Seal" to fully safeguard the public's food safety.
Huai'an sets strict admission requirements: only merchants that have full kitchen surveillance coverage, synchronize real-time video to food delivery platforms and the "Internet + Open Kitchen" smart supervision platform, and pass on-site verification can obtain the "Open Kitchen" logo. Kitchen surveillance equipment records the entire process of ingredient preparation, cooking, and packaging. Consumers can check kitchen activities at any time, while regulatory personnel can conduct online inspections through the platform, intervening swiftly when problems are discovered to eliminate food safety hazards in a timely manner.
The food safety seals introduced by Huai'an are single-use, void once torn, and irreversible, preventing takeout food from being opened without authorization, contaminated, or swapped during delivery. Meanwhile, consumers can scan the QR code on the seal with their mobile phones to view merchant qualifications, live kitchen footage, ingredient suppliers, supervisory sampling results, and historical inspection records, effectively ensuring meal delivery safety.
Huai'an incorporates the implementation of these two measures into its merchant credit evaluation system, reducing the frequency of routine inspections for compliant merchants and prioritizing them on the "Red List" for promotion, while publicly warning merchants with multiple issues or those refusing to use seals by putting them on the "Black List," thereby ensuring that trustworthy merchants benefit and untrustworthy merchants face restrictions.